Question 1

What is your cancellation policy?

Accepted Answer

We know that your time is valuable and ours is too. Out of respect for our practitioners and our other clients, we ask that you give us at least 24 hours notice if you need to cancel an appointment. Missed appointments or those cancelled without 24 hours notice will incur a fee equal to the total amount of the reserved service.

Question 2

You have two entrances; how will I know which door to use?

Accepted Answer

That is correct. We have two treatment rooms on the upper level and two on the lower level. If your appointment is on the lower level you will enter at the side door off of Main Street. If your appointment is on the main floor, you will enter through the main door off of Lyall Ave. Your reminder message will direct you to the correct entrance. As well, there is signage on the premises to direct you to your entrance.

Question 3

Yes, all our Massage Therapy + TCM/Acupuncture providers are Regulated Health Professionals. You will be issued a receipt detailing the pertinent information your insurance provider will need for reimbursement. Do you provide insurance receipts?

frequently asked questions

Frequently Asked Questions

Q. What is your cancellation policy?

Q. You have two entrances; how will I know which door to use?

Q. Do you provide insurance receipts?

Q. Do you offer direct billing?

Q. Where should I park?

Q. How early should I arrive for my appointment?

Q. Should I leave a tip?

Q. How far in advance should I book?

Q. What if I can’t find an appointment?

Q. What methods of payment do you take?