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  • How early should I arrive for my appointment?
    Please have all required forms completed beforehand and aim to arrive just a few minutes before your scheduled time. There is no waiting room on our lower level so we respectfully ask you to not enter more than 5 minutes prior to your appointment time to avoid congestion in our small space.
  • Do you provide insurance receipts?
    Yes, all our practitioners are Regulated health professionals registered with a governing college. As such, we are able to provide Insurance receipts for Acupuncture and Massage treatments. You will be provided with a receipt detailing the pertinent information your insurance provider will need for reimbursement.
  • Should I leave a tip?
    No, tipping is not necessary or expected at Metta.
  • How far in advance should I book?
    Often our schedule is booked up days or weeks in advance and at other times we may have same-day availability. We highly recommend booking your sessions in advance as much as possible to ensure you get the time and practitioner of your choosing.
  • Do you offer direct billing?
    We are exploring this option but at the moment we do not offer direct billing.
  • You have two entrances; how will I know which door to use?
    That is correct. We have two treatment rooms on the upper level and two on the lower level. If your appointment is on the lower level you will enter at the side door off of Main Street. If your appointment is on the main floor, you will enter through the main door off of Lyall Ave. Your reminder message will direct you to the correct entrance. As well, there is signage on the premises to direct you to your entrance.
  • What methods of payment do you take?
    We accept Mastercard, Visa, American Express, Debit and E-transfer. Payment will be received after completion of your treatment. We do accept cash although we are not able to provide change so the amount must be exact.
  • What if I can’t find an appointment?
    The booking site has a waitlist option below the calendar where you can add your name. In the event that an appointment becomes available, we will contact you to offer you the spot. Alternatively, consider booking in with another therapist. At Metta, we work as a collective to provide shared care to our community of clients.
  • Where should I park?
    We are located in a residential neighbourhood with free parking on side streets such as Lyall Ave, Kimberly Ave, or Walter street. There is also metered parking available on Main Street. Please DO NOT park in the private lot behind the building.
  • What is your cancellation policy?
    We know that your time is valuable and ours is too. Out of respect for our practitioners and our other clients, we ask that you give us at least 24 hours notice if you need to cancel an appointment. Missed appointments or those cancelled without 24 hours notice will incur a fee equal to the total amount of the reserved service.
  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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