welcome to metta 

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We are so looking forward to welcoming you into our space! To help make your upcoming visit as seamless and relaxing as possible, here is a quick guide on how our clinic works.

 

Easy Online Booking

Scheduling your time with us is effortless through our Jane App online portal. You can easily choose your favorite treatment or provider, view real-time availability, and secure your visit in just a few clicks.

To coordinate your appointment, a credit card is required to hold your spot. Please rest assured that your card details are safely encrypted and handled with bank-level security.

 

Your Intake Forms

To help us tailor your treatment, please fill out your required patient information and health history forms online before you arrive. Your privacy means the world to us; only your dedicated practitioner will have access to your personal health chart.

 

Trust, Privacy & Security

You are in safe hands. All of your personal and medical data collected within the Jane App is securely guarded and fully complies with federal and provincial privacy laws, including PIPEDA and Ontario's PHIPA.

 

Direct Billing

We love making your life a little easier! We offer direct billing to most major insurance companies, allowing us to submit your claims directly on your behalf so you can focus entirely on your relaxation and recovery.

 

Our Unique Space

Our clinic is tucked inside a beautiful historic building and operates across two unique levels. Because of our intimate setup, please note that we do not have a central reception desk or a main waiting room.

 

Your Arrival Experience

• Arriving: Please aim to arrive right around 5 minutes before your scheduled time.

• Lower-Level Visits: If your session is on our lower level, the entrance door stays cozy and locked between sessions to respect the privacy of the patient before you. We kindly ask that you avoid arriving too early so you don't have to wait outside!

• Finding Your Way: Keep an eye out for a friendly email notification the day before your visit. It will let you know exactly which floor your therapist is on.

• Saying Hello: There is no need to check in when you step inside. Your practitioner will come to greet you personally at your appointment time and guide you right into your peaceful treatment room.

 

We’re Here to Help

If you have any questions at all, please don't hesitate to reach out! Email is the best and quickest way to connect with our team at support@mettamassage.net.​